1. General Refund Policy
- Refund requests must be submitted in writing via email or through the institute's portal.
- Refunds will be processed within 7 business days (e.g., 7-14 days) after approval.
- Processing fees or administrative charges (if applicable) are non-refundable.
2. Refund Eligibility Based on Course Type
- Short-Term Courses / Workshops:
- Before Course Start: 100% refund minus admin fees.
- After Course Start: No refund after the first session.
- Long-Term Courses / Diploma Programs:
- More than 30 days before start: 90% refund.
- 15–30 days before start: 75% refund.
- Less than 15 days before start: 50% refund.
- After Course Commencement:
- Within the first week: 50% refund.
- After the first week: No refund.
- Online Courses (Self-Paced / Pre-recorded):
- If the course has been accessed: No refund.
- If the course hasn’t been accessed within 7 days, a partial refund may be considered.
3. Special Cases & Exceptions
- Medical / Personal Emergencies: Case-by-case basis with proper documentation.
- Course Cancellation by Institute: Full refund or transfer to another batch.
- Technical Issues (For Online Courses): Refunds considered if issues prevent access.
4. Payment-Related Policies
- Refunds will be issued through the original payment method.
- Processing fees (if applicable) are non-refundable.
- If payment was made via a third-party finance option, refund terms of that provider will apply.
